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Customer satisfaction is a priority for us and although we do everything possible prior to sale to avoid any problems, we understand that there will be times when returns are necessary or desired.

Unless otherwise stated in a respective advertisement, we generally accept returns provided they are made using an RMA (Return Merchandise Authorization) issued by us. RMA's are used to authorize returns, control the flow of material and documentation to and throughout the return facility, and enable us to process credits, refunds and replacements in as efficient a manner as possible. As a result, we are not able to accept returns made without an RMA.

OUR RETURN POLICY

  • Our return policy lasts for 30 days. If more that 30 days have passed since your purchase, unfortunately we are not able to offer you a refund or exchange.
  • To be eligible for a return, you must contact us to receive an RMA (Return Authorization Number). Please email us for this at sales@woodlineparts.com.  A member of our customer care team will assist you with this.
  • Depending on the nature and/or reason of a return, restocking and/or other charges may apply. And some product, open kits, electrical items, items that have been installed, etc., are not returnable at all unless the reason for the return is because of error on our part.
  • Shipping costs paid on the original purchase are non-refundable.

SHIPPING YOUR ITEM BACK TO US 

Once you have received an RMA (Return Merchandise Authorization) from us, you may return your item back to us for processing.

  • We will email you confirmation and approval of your return request, follow with any additional instructions, and send mailing instructions of where to send your return item.
  • You are responsible for paying for your own shipping costs for making your return. We do not provide return labels.
  • Shipping costs paid on the original purchase are non-refundable.
  • If you are shipping an item over $100.00, you should consider using a trackable shipping service or purchasing shipping insurance where needed. We cannot guarantee we will receive your return and cannot be responsible for it's delivery.

REFUNDS

We typically process your refund the same or next business day that we receive your return

Here's our refund policy:

  • We cannot refund a return that has not been issued an RMA (Return Merchandise Authorization).
  • You will be notified once we have received your return and begin the inspection process and again once the inspection process has been completed and refund has been initiated. We will also notify you should there be any issues with your return.
  • Refunds are issued using the original payment method (Credit Card, PayPal, Affirm, etc.) and to the same Credit Card, PayPal Account, etc. We are not able to refund a different method, card, account, etc. than that used to make the original purchase.
  • Our refunds are immediate but your payment processor (your Bank, Credit Card Company, PayPal, etc.) may have their own processing periods before applying the refund to your your Account, Credit Card, PayPal Account, etc.

LATE REFUNDS  

Although we promptly initiate your refund, there may be delays in you receiving it that are not in our control, such as your Bank or Credit Card processing times.

  • If you haven’t received a refund in a reasonable time frame, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@woodlineparts.com and we will try to assist where possible.

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